Services
Reliable Home Care for Seniors and Adults in New Hampshire, Vermont, Massachusetts and Maine
Allied Caregivers is proud to support seniors, adults with disabilities, people managing chronic conditions, and anyone who wants dependable support at home. Every visit is delivered by trained caregivers who focus on safety, dignity, and the comfort of familiar daily routines. We start with a free consultation to learn your goals and preferences, so we can match the right caregiver and level of support.
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Quality & Safety
A Checklist to Help You Choose a Safe, Reliable Home Care Agency
This checklist can help you compare agencies and ask the right questions.
Click each check mark to learn more.
Requirements and terminology can vary by state and payer.
Business license and required state licensure (if applicable)
Why it matters: Licensing and registration help confirm the agency is operating legitimately and meeting required standards.
What to ask: “Are you licensed or registered in this state? Can you share documentation if requested?”
How Allied can help: We explain what requirements apply in your location and help you understand what to look for when comparing agencies.
Caregivers are W-2 employees (not independent contractors)
Why it matters: When caregivers are employees, the agency typically handles payroll responsibilities and maintains clearer oversight.
What to ask: “Are caregivers employees? Who is responsible for payroll taxes and employer requirements?”
How Allied can help: We will clearly explain our employment model and what it means for accountability and continuity of care.
Workers’ Compensation insurance
Why it matters: If a caregiver is injured while working in the home, Workers’ Comp is designed to cover work-related injuries.
What to ask: “Do you carry Workers’ Comp coverage for caregivers?”
How Allied can help: We can walk you through common coverage types and why they matter for both caregivers and clients.
Professional liability insurance
Why it matters: Liability coverage supports risk management and reinforces professional accountability.
What to ask: “Do you carry professional and general liability coverage?”
How Allied can help: We can explain the role of insurance in home care and the questions families should feel comfortable asking.
Fidelity bond (theft protection)
Why it matters: A fidelity bond can provide an added layer of protection in the event of theft or dishonesty.
What to ask: “Are you bonded? What does the bond cover and what is the process if an issue occurs?”
How Allied can help: We take trust seriously and will explain the safeguards that support peace of mind.
Active supervision by a manager or direct supervisor
Why it matters: Ongoing supervision supports quality, helps resolve concerns early, and strengthens consistency.
What to ask: “Who supervises caregivers, and how do you monitor care quality over time?”
How Allied can help: We prioritize communication with clients, families, and caregivers to keep care dependable and responsive.
A written plan of care tailored to the client
Why it matters: A clear plan helps align routines, safety needs, preferences, and communication expectations.
What to ask: “Do you create a plan of care, and how often is it reviewed and updated?”
How Allied can help: We work with you to outline goals and routines in your plan of care, so care is consistent, personalized and respectful. We are always available to update the plan as your care needs change and address any additional changes during in-home reassessments every 6 months.
Criminal background checks for all caregivers
Why it matters: Screening supports client safety and helps reduce risk for vulnerable adults.
What to ask: “Do you run background checks and verify references before assigning caregivers?”
How Allied can help: We run background checks on all of our caregivers and can explain more about our screening approach and what families should look for in a reputable agency.
Training program and ongoing caregiver education
Why it matters: Training supports safe assistance, professionalism, and consistent expectations across caregivers.
What to ask: “What training is required before assignment, and is there ongoing education?”
How Allied can help: We emphasize safe routines and clear communication so support remains dependable from visit to visit.
24-hour on-call support for urgent changes
Why it matters: When schedules change or something unexpected happens, you need a real point of contact.
What to ask: “Do you offer after-hours support, and how are urgent scheduling issues handled?”
How Allied can help: We are responsive over the phone and email so families are not left managing last-minute changes alone.
Satisfactory customer ratings and references
Why it matters: Reviews and references can reveal patterns in reliability, communication, and overall experience.
What to ask: “Where can I read reviews, and how do you collect and respond to feedback?”
How Allied can help: We welcome feedback from client, families and caregivers and use it to strengthen service quality and client communication.
Caregiver check-in/out via a phone app (visit verification)
Why it matters: Visit verification supports accountability and helps confirm scheduled care is occurring.
What to ask: “Do caregivers check in and out electronically? What details are recorded?”
How Allied can help: Our caregivers do clock in and out electronically, record assistance with ADL’s, detailed notes from the shift and update supervisors with any client changes. We can explain more about how visit tracking supports transparency and accurate scheduling.
Family portal access to monitor care (when available)
Why it matters: Portals can help families stay informed, especially when they live out of town.
What to ask: “Can family members view schedules or updates in a portal, and what permissions are available?”
How Allied can help: If portal access is available, we will show what families can see and how it supports communication.
